RETURN + REFUND POLICY

While we make every effort to ensure each of our handmade products are perfect, that doesn't mean we always are. Occasionally our human side will show and make an error, but we take pride in our handmade products and want you completely satisfied with your purchase. If there is an issue with your order, our return policy is outlined below or you can reach us at info@mavenandmoon.com. Please include your order number in your email. We will make every reasonable effort to ensure our customers are satisfied.

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Returns

Please contact us at info@mavenandmoon.com within 5 business days of receiving your product to initiate a return. If 5 business days have passed since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition you received it. 

The purchaser is responsible for the return shipping charges and original shipping charges are non-refundable.

If a return is due to a shop error, return shipping will be refunded, original shipping fee will not.

Please send returns to:

MAVEN + MOON

10035 Kirkhaven Dr.

Dallas TX, 75238

Any item not in its original condition, damaged or missing parts for reasons not due to our error will not be accepted for return. 

Refunds and Exchanges

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of either the approval or rejection of your return.
 

If a refund is requested and approved, a credit will be applied to your original method of payment within 2 business days. Please note that your bank or credit card company may require additional time to process the refund and we are not able to control or monitor this.

If an exchange is requested and approved, we will email an invoice for the shipping charges. Once the invoice is paid we will ship the exchange and provide the tracking number via email. 

 

Gift Returns and Exchanges 

If the item was marked as a gift when purchased and shipped directly to you, you may be eligible to receive a digital MAVEN + MOON gift card for the value of your return, less shipping charges. Items that are not shipped directly to the gift recipient are not eligible for returns or exchanges as we would have no record of the purchase. 

Once the returned item is received, and a refund or exchange is approved, you will be notified via email and provided either a digital gift card code (refunds) or the tracking number for the new package (exchanges). 

The person making the return would be responsible for any return and/or exchange shipping fees. 

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Shipping

Shipping cost for the original purchase are non-refundable. The person making the return request is responsible for the return shipping costs as well as any requested exchange shipping costs. 

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Special Orders and Wholesale Orders

These provisions do not apply to special orders and wholesale transactions. We do not accept returns for special orders or wholesale orders and will only issue a refund or replacement if an item arrives damaged from transit. Clear photos of the damaged shipping package and item(s) will be required.